We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at daniela@plushteddies.com. Please note that returns will need to be sent to the following address: 1705 Franceschi Rd. Santa Barbara, CA 93103. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at daniela@plushteddies.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at daniela@plushteddies.com.

Thank you for shipping at Plush Teddies. We want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines:

• Return Period: Returns are accepted within 14 days from the date of purchase.
• Return Shipping: Customers are responsible for the cost of return shipping.
• Restocking Fee: A 10% restocking fee will be applies to all returned items.
• Final Sale Items: No returns will be accepted on final sale items.

Damaged Items

If your item arrives damaged, please document the damages at the time of delivery. Take photos of the damages and submit them via email to the Plush Teddies team within 48 hours of having received the items.

Refund Process

Once the return has been received and inspected, we will notify you via email regarding the approval of your refund. Refunds will be issued for the full amount less the 10% restocking fee and original shipping costs.

Thank you for choosing Plush Teddies. If you have any other questions or concerns, please do not hesitate to contact our customer service team via the "Contact" page on our website.